Buena Onda Spanish School

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Buena Onda Spanish School Privacy Policy

Last Updated: 05/03/2025

1. Who We Are

  • Business Name: Buena Onda Spanish School
  • Phone: +44 7956372468
  • Email: buenaonda.spanish@gmail.com
  • Location: United Kingdom

2. Personal Data We Collect

We collect and process the following personal data:

  • Identity Data: Full name, date of birth
  • Contact Data: Email, phone number
  • Learning & Education Data: Spoken languages, education history, class notes
  • Financial Data: Payment dates (we do not store card details)
  • Technical Data: Website usage statistics, IP address (collected via cookies)

How We Collect Data

We collect personal data in the following ways:

  • Directly from you: When you sign up, contact us, or book lessons.
  • Automatically: Through cookies and analytics tools when using our website.
  • From third parties: Advertising and analytics platforms, social media channels such as Facebook or Google.

3. Legal Basis for Processing Data

We process personal data under the following legal bases:

Marketing communications will only be sent if explicit consent has been given. Consent can be withdrawn at any time.

Purpose

Legal Basis

To provide language lessons and services

Contractual necessity

To communicate about bookings and schedule changes

Contractual necessity

To process payments

Legitimate interest

To improve our website and services

Legitimate interest

To send marketing emails (if opted in)

Consent

 

4. Who We Share Your Data With

We do not sell personal data. However, we may share limited information with trusted third-party service providers, including:

  • Payment Processors (e.g., Stripe, PayPal) – to process transactions.
  • Analytics and Advertising Platforms (e.g., Google Analytics, Meta) – to improve website functionality.
  • Email and CRM Services (e.g., Mailchimp) – for lesson updates and marketing communications (only if consent is given).
  • Anti-Spam Protection (e.g., Akismet) – to enhance security.

Some third-party providers operate outside the United Kingdom (e.g., in the United States). In such cases, appropriate safeguards are in place, including UK GDPR-compliant Standard Contractual Clauses.

 

5. Cookies and Tracking Technologies

We use cookies to improve user experience and website performance.

  • Essential Cookies: Necessary for website functionality. These do not require consent.
  • Non-Essential Cookies: Used for analytics and marketing. These require explicit consent.

A cookie banner is available on our website where users can accept or reject non-essential cookies. For more information, please refer to our [Cookie Policy] (link to be added).

6. Data Retention Policy

We retain personal data for the following periods:

Data Type

Retention Period

Customer account details

Five years after last activity

Payment records

Six years (as required by UK tax law)

Class notes

Three months after last class

Marketing preferences

Until consent is withdrawn

 

After these periods, data is securely deleted.

7. Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), individuals have the following rights:

  • Right of Access: Request copies of personal data.
  • Right to Rectification: Request corrections to inaccurate data.
  • Right to Erasure: Request deletion of data under certain conditions.
  • Right to Restriction of Processing: Request limits on data processing in specific circumstances.
  • Right to Object to Processing: Object to data processing based on legitimate interest.
  • Right to Data Portability: Request transfer of data to another service provider.

Requests will be processed within one month. To exercise any of these rights, please contact buenaonda.escuela@gmail.com.

8. Complaints and Contact Information

If you have concerns about how your data is handled, you may contact us at:

  • Email: buenaonda.escuela@gmail.com
  • Phone: +44 7956372468

If you are not satisfied with the response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Helpline Number: 0303 123 1113
  • Website: www.ico.org.uk