TERMS AND CONDITIONS
When registering or buying classes or courses with Buena Onda Spanish School you agree to be bound by our Terms and Conditions.
GENERAL
Buena Onda Spanish School is registered in England and Wales, United Kingdom. Telephone number/WhatsApp: +44 07956 372468
Email: buenaonda.escuela@gmail.com
The tutor holds an enhanced DBS.
Please send us an email to require further information.
DISCLAIMEr
- Buena Onda Spanish School cannot guarantee exam success and is not responsible if the student does not make good progress or pass exams.
- Students with medical conditions or learning disabilities must inform the school prior to the start of the courses in order to accommodate to their needs to our best.
PRIVATE LESSONS (online & in person)
PRIVATE LESSONS
(online & in person)
GENERAL
Private lessons consist of 1-1 personalized tutoring. Classes can take place online or at the tutor´s office (Wirral, UK).
Lessons are sold upfront in packages of four classes to be scheduled according to the student´s and tutor´s availability.
PRICES
Single lesson (one hour) | 4-lesson-package (four hours) | |
1-1 classes | £35 | £120 (£30 per class) |
Payment terms and methods of payment accepted.
Private lessons are paid up front, four-weekly, on a rota basis.
For students within the UK we accept payments in cash or via bank transfer.
For students abroad we accept payments via Paypal or Wise.
HSBC UK account
Mrs Georgina Graziano
HSBC account
Account number 31493043
Sort code 40-39-14
Please note that card payments will appear on credit card statements is under Mrs G Graziano.
If you wish to pay via Paypal or Wise, please send us an email to buenaonda.escuela@gmail.com and we will send you the details.
Enrolment
If you wish to start taking 1-1 lessons with us please book a free video chat indicating your availability and timezone, and you will be contacted by the tutor to schedule a free online meeting. In this meeting you will get to know each other and define the details of the course, as well as the start date.
Free videochat
We offer a free videochat to get to know each other, test your level, give you specific advice and answer general enquiries about our classes and courses.
This consists of a free 30-minute-videochat to be hold on Google Meet or WhatsApp, to be scheduled according to the student and the tutor´s availability.
To book a free videochat please fill in the form at the top of our website www.buenaondaspanish.com or sends us an email to buenaonda.escuela@gmail indicating availability and timezone for a videochat.
Scheduling lessons & frequency
Lessons are scheduled according to the student´s and tutor availability.
Please note that the tutor´s timezone is England, United Kingdom. You can check our availability by sending us an email to buenaonda.escuela@gmail.com prior to buying any 1-1 lessons.
We kindly ask to be notified with two weeks in advanced if the student is taking holidays or not taking classes for a period longer than a week.
Re-scheduling lessons
If you need to change the date or the time of your lesson please contact the tutor via email or Whatsapp to reschedule the class with as much notice as possible.
Lessons rescheduled with less than 24 hours’ notice will be considered as completed and deducted from the lesson package.
Late show up / absences
Classes begin and end at the agreed time, regardless of the student’s show up time. In case of a problem, the student should contact the tutor via Whatsapp or email as soon as possible.
In the case the student doesn´t show up, the lesson will be considered completed and discounted from the packages of hours acquired.
In the rare event the tutor is not able to give the lesson due to unforeseen circumstances, the teacher will contact the student/s as soon as possible in order to reschedule the lesson.
Material
Most material is included in the price and cannot be shared with any other person without permission. The copy, reproduction and/or the distribution of the material is prohibited.
Certain courses may require a specific book for the classes.
Refunds
Private lessons are not refundable and not transferrable to any other person.
If you still have unused lessons on your package and you decide to end the lessons, you won´t be entitled to a full or partial refund for the remaining unused classes.
Ending lessons
You can end the classes at any time, however, we kindly ask for a minimum notice of two weeks before ending the tuition if possible. To end the agreement, you can send an email or a text message/Whatsapp.
Expiry of packages
The lesson packages must be used within 3 months after the date of purchase. After that time, the package will expire and the lessons will be considered completed.
GROUP LESSONS (online & in person)
GROUP LESSONS
(online & in person)
General
Group lessons are subjected to a minimum and a maximum of students to run (2-4 students).
Group lessons are paid up front, four-weekly.
Location
Group lessons can take place online via Google Meet, at local cafés or at the student´s office on the Wirral, UK. Please check the location with the tutor via email or WhatsApp before booking any courses.
Timetable & frequency of the lessons
Group courses usually run on a regular day, at a fixed hour, unless rare events (for example a bank holiday). Times and dates for group classes are scheduled four-weekly in accordance to the students and the tutor´s availability.
Enrolment process
If you are interested in taking part in one of the group courses, please fill in the pre-enrolment form which is on our website.
You will be contacted by the School to schedule a free videochat with the tutor to assess your level and suitability for the group.
Free videochat
We offer a free videochat to get to know each other, test your level, give you specific advice and answer general enquiries about our courses.
This consists of a free 30-minute-videochat to be hold on Google Meet or WhatsApp.
Prices
Prices vary according to the number of students. The more students are in a group, the least they pay each.
2-student-group | 3-student-group | 4-student-group | |
4-lesson-package | £78 (£19.5 per hour) | £60 (£15 per hour) | £52 (£13 per hour) |
Payment terms and methods of payment accepted.
Group lessons are paid upfront, four-weekly, on a rota basis.
For students within the UK we accept payments in cash or via bank transfer.
For students abroad we accept payments via Paypal or Wise.
HSBC UK account
Mrs Georgina Graziano
HSBC account
Account number 31493043
sort code 40-39-14
Please note that card payments will appear on credit card statements is under Mrs G Graziano.
If you wish to pay via Paypal or Wise, please send us an email to buenaonda.escuela@gmail.com and we will send you the details.
Re-scheduling lessons
Group lessons with two students can be rescheduled if given at least 24 hours notice. In this case, the student should contact the tutor via WhatsApp or email with at least 24 hours notice so the class can be rescheduled according to the two students and the tutor´s availability.
Group lessons with three or four students cannot be rescheduled, unless it´s a national holiday or the tutor is unable to attend due to unforeseen events. In this scenario, the tutor will propose three alternative dates to make up the lesson with the students so they can decide which date is the most suitable.
Classes begin and end at the agreed time on the fixed date the lessons take place, regardless of the student’s arrival time. In case you have a problem, please contact the tutor as soon as possible via email or Whatsapp.
In case of a student´s absence, the class will take place for the remaining students.
Dropping the lessons
If by any reason you are unable to attend the lessons anymore, please let us know with at least two weeks notice so we can reLate show up / absence organize the group. To end the agreement, you can send an email or a text message/Whatsapp.
Refunds
Group courses are not refundable and not transferrable to any person. If you still have unused lessons on your package and you decide to end the lessons, you won´t be entitled to a full or partial refund for the remaining unused classes.
Material
Most material is included in the fee. The copy, reproduction and/or the distribution of the material is prohibited.
For certain courses, you might need to acquire a book.
WORKSHOPS (online & in person)
WORKSHOPS
(online & in person)
General
Workshops are group sessions with a fixed start and finish date in which we work towards a particular language objective.
Please note that group courses and workshops are subject to a minimum of eight students and a maximum of 12.
Location
Workshops can take place face to face or online. The location will be clearly stated before buying the course.
Timetable & frequency of the lessons
Time, dates and other details will be indicated for each course. If you have any doubt, please contact us via email or WhatsApp.
Enrolment process.
If you are interested in taking one of the group courses or workshops, please fill in the pre-enrolment form that is on our website.
The tutor will assess your suitability for the course and will contact you as soon as possible to finish the enrolment process.
Please note that in the case a group doesn´t meet a minimum of eight students the course will be cancelled and we will refund the 100% of the course fee.
Prices
The price of workshops will be stated in our flyers, posters and other forms of communication.
If you have any doubt about the prices please contact us at buenaonda.escuela@gmail.com
Payment terms and methods of payment accepted.
Workshops are paid upfront in full.
We accept cash payments or via bank transfer (within the UK):
HSBC account
Mrs Georgina Graziano
HSBC account
Account number 31493043
sort code 40-39-14
Please note that card payments will appear on credit card statements is under Mrs G Graziano.
Re-scheduling lessons
Workshops cannot be rescheduled, unless the tutor is unable to attend due to unforeseen events. In this scenario, the tutor will propose three alternative dates to make up the lesson with the students so they can decide which date is the most suitable.
Late show up / absences
Classes begin and end at the agreed time on the fixed date the course runs, regardless of the student’s arrival time.
In case you have a problem and cannot attend the course, please contact the tutor as soon as possible. You will receive a minute via email with the description of the class, homework and other details after each class so you can follow up the course if you cannot attend a lesson.
Refunds
Workshops are not refundable and not transferrable to any person.
COMPLAINTS/DISPUTES
Student success and satisfaction is very important for us. If you wish to make a complaint or a suggestion, you can send us an email to buenaonda.escuela@gmail.com indicating the reason of your dissatisfaction. We will closely review your case and get back to you as soon as possible and will do our best to solve the issue.
RIGHT OF ADMISSION AND PERMANENCE
We reserve the right of admission and permanence on our courses, both online and in person.
Abusive, hateful, discriminatory or disruptive behavior of any sort will not be tolerated and will result in expulsion from the courses/lessons, without the right to a refund or compensation of any type.